Sales and Product Knowledge Training Program

Sales Process Guideline

Route Sales Training

Service Department Standards

• Route Service Representatives should immediately bring to the attention of management any mat placement that is the wrong size, color or frequency of service and make any appropriate changes.
• Any mat scheduled for delivery that does not meet an acceptable standard should not be delivered and brought to the attention of the Production Manager for immediate replacement.
• Any mat found in service that has been abused by the customer should be brought to the attention of the appropriate supervisor for inspection, replacement and customer billing.
• Any new mat placement requires a New Mat Placement Checklist to insure proper size, color and frequency of service.
• Conduct Training Meetings to review your mat rental and direct sale product line and the product’s applications.
• Production and Service Management should attend the meetings to demonstrate examples of mats that have been scrapped due to the wrong mat for the application.
• Dirty custom logo mats should be held separate from the remainder of the dirty mat inventory for separate processing within the plant.
• The Route Service Representative should notify the appropriate Service Manager and Production Management of any changes to the custom logo mat or specialty mat inventory with a Specialty Mat Change Form.
• This form will include changes such as the loss of the account, or replacement of the inventory so that the existing logo mat or specialty mat can be pulled “out of service”.
• Service Management will then research any “buy back” clauses and bill the customer accordingly.
• Before reordering any custom logo mat, Service Management will check with the customer to determine if any changes need to be made to their existing design.